Learn how Formal Peptides handles refund, return, damaged item, and order issue requests for research-use products.
Order Issues
Contact support if your order arrives damaged, incorrect, or missing an item.
Research-Use Products
All products are handled according to research-use product safety and quality requirements.
Support
Email contact@formalpeptides.com for refund or order assistance.
Refund Policy Overview
Formal Peptides reviews refund and order issue requests based on product condition, order status, fulfillment records, and research-use product handling requirements. Each request is evaluated individually by our support team.
Submitting a request does not guarantee approval. We aim to resolve legitimate order issues fairly and promptly.
Return Eligibility
Eligible return or refund requests may depend on whether the item remains unopened, unused, in its original packaging, and is approved by Formal Peptides support. Products that have been opened, used, or stored improperly may not qualify.
Contact us before returning any product so we can confirm eligibility and provide return instructions if applicable.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, is missing an item, or contains an incorrect product, contact support as soon as possible. We may ask for your order number, photos of the package or product, and details about the issue.
Prompt reporting helps us investigate carrier handling, fulfillment records, and product integrity concerns.
Non-Returnable Items
Opened, used, tampered, temperature-compromised, or improperly stored research-use products may not be eligible for return due to product integrity, contamination risk, and safety requirements.
Research compounds must be handled according to laboratory standards. Items that cannot be verified as resalable may be declined.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order. Orders that have already been processed, packed, or shipped may not be cancellable.
If cancellation is approved before shipment, a refund may be issued according to the original payment method and order status.
Refund Processing
Approved refunds are processed back to the original payment method where possible. Processing times may vary depending on your payment provider, bank, or card issuer.
We will notify you when a refund has been initiated. Allow additional time for funds to appear in your account.
Shipping Costs
Shipping charges may not be refundable unless the issue was caused by a Formal Peptides fulfillment error, such as shipping an incorrect or defective product.
Return shipping costs, where applicable, are determined based on the reason for the return and approval status of the request.
Research Use Product Notice
All Formal Peptides products are sold strictly for laboratory research, scientific research, and analytical use only. They are not for human consumption, medical use, or in vivo application, and are not intended to diagnose, treat, cure, or prevent any disease.
Refund and return handling reflects research-use product safety and quality standards.
Customer Responsibility
Customers are responsible for reviewing product details, shipping information, and research-use requirements before placing an order. Ensure delivery addresses and contact details are accurate at checkout.
Failure to provide correct information or to store products according to laboratory standards may affect eligibility for returns or refunds.
Contact Us
For refund, return, or order issue requests, contact Formal Peptides at contact@formalpeptides.com. Include your order number and a clear description of the issue.