Privacy Policy

1.1 Personal Information You Provide

When you register, place an order, or interact with our services, we may collect the following information:

• Full name
• Email address
• Mailing and shipping address
• Phone number
• Payment details, securely processed by our payment gateways
• Any other details you voluntarily provide

We may also collect information through surveys, contests, or promotions.

1.2 Automatically Collected Information

We use cookies, web beacons, and similar technologies to automatically collect certain non-personal and device-related information, including:

• IP address
• Browser type and version
• Operating system
• Device type and settings
• Access times and referring or exit pages

This device information helps us improve website functionality, performance, and the overall user experience.

1.3 Information from Third Parties

In some cases, we may receive your information from trusted third-party sources, including social media platforms or account providers that you choose to connect with our website.

Any information received from third parties is handled in accordance with this Privacy Policy and may also be subject to the privacy practices of the applicable third party.

2.1 Primary Uses

We may use your personal information to:

• Process and fulfill orders
• Handle payments
• Send order confirmations and shipping updates
• Respond to inquiries or feedback
• Personalize your shopping experience
• Notify you about updates, promotions, or new products with your consent
• Improve the performance and functionality of our website

2.2 Administrative & Operational Use

We may also use your information to:

• Maintain internal records
• Analyze usage trends
• Support legal and regulatory compliance
• Conduct security audits and risk assessments

3.1 Security Measures

We use appropriate administrative, technical, and security measures designed to protect your information, including:

• SSL encryption
• Access controls
• Regular monitoring and audits

While we take reasonable precautions to protect your information, no electronic storage or transmission system can be guaranteed to be completely secure. If a data breach occurs, we will provide notification where required by applicable law.

3.2 Sharing Your Information

We do not sell or rent your personal information. We may share information with:

• Trusted third-party service providers, including payment processors and shipping companies
• Legal or regulatory authorities where disclosure is required by law
• Parties involved in protecting our legal rights, safety, security, or the security of our services

Anonymized or aggregated information may be used for research, analytics, or website improvement purposes.

3.3 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal, accounting, security, and operational requirements.

When information is no longer required, we may securely delete or anonymize it.

4.1 Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date where applicable.

Your continued use of our website or services following the posting of an updated policy indicates your acceptance of the revised policy.

4.2 Your Rights

Depending on applicable law, you may have the right to:

• Access or correct your personal information
• Request deletion of your personal information
• Request a copy of certain personal information
• Opt out of marketing communications
• Object to or restrict certain data processing activities
• Withdraw consent where processing is based on your consent

4.3 Contact Us

To exercise applicable privacy rights or ask questions about your personal information, please contact us at:

Email: contact@formalpeptides.com

Payment Methods

We accept the following payment methods:

• Major credit and debit cards
• Bank transfers
• Venmo and Zelle

Payment transactions are processed through applicable payment providers. Formal Peptides does not store full credit card information on its website.

Shipping Information

Destinations: United States only.

Processing Time: Orders are generally processed within 1–2 business days after payment confirmation.

Delivery Options

• Standard Shipping: Approximately 3–7 business days
• Expedited Shipping: Approximately 2–3 business days; additional charges may apply

Important Notes

• Customers are responsible for providing complete and accurate shipping information.
• Shipping and delivery status may be subject to the policies and operations of the applicable carrier.
• For issues occurring during transit, we may assist customers with applicable carrier claims.

Shipping Charges

• Shipping costs are calculated at checkout.
• Qualifying orders may be eligible for free standard shipping based on the promotional or order threshold displayed on the website.
• If international shipping becomes available in the future, applicable customs fees, taxes, and duties may apply.

Eligibility

We offer a 60-day money-back guarantee subject to the following conditions:

• The product received is defective or materially different from the product ordered.
• Returned products must be unused and in their original condition.
• Products used in a manner inconsistent with their intended research use are not eligible for return.

Return Process

1. Contact customer service within 60 days of purchase.
2. Obtain a Return Merchandise Authorization, also known as an RMA, before shipping the product back.
3. Returns submitted without an RMA may not be accepted.

Refunds

After an eligible return is received and inspected, approved refunds are generally issued to the original payment method within 2–3 business days.

Products that have been misused or do not comply with the eligibility conditions may not qualify for a refund.

For products damaged during shipping, please contact us promptly so that we can review the issue and determine an appropriate resolution.

Intellectual Property

Website content, including logos, text, graphics, and images, is owned by Formal Peptides or its applicable licensors unless otherwise stated.

Unauthorized reproduction, distribution, modification, or use of protected content is prohibited.

Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes.

Formal Peptides does not control and is not responsible for the content, security, or privacy practices of third-party websites. Your use of third-party websites is subject to their respective terms and policies.

Entire Agreement

These policies, together with any other applicable terms presented on our website, constitute the applicable agreement between you and Formal Peptides regarding the matters described in these policies.

We allow users to log in to our website using their Google account.

When you use Google login, we may receive certain account information provided by Google, which may include your name, email address, and profile information.

This information is used for account creation, authentication, and providing access to website services.

We do not sell or rent Google account information. Information received through Google login is handled in accordance with our data protection practices and this Privacy Policy.

Your use of Google login may also be subject to Google's applicable Privacy Policy and Terms of Service.

For questions about this Privacy Policy, your personal information, or your account, please contact Formal Peptides.

Email: contact@formalpeptides.com